Refund Policy

Malibu Glide Refund & Cancellation Policy

Booking and Payment

• Full payment or required deposit is due at the time of booking to secure your lesson, tour, or rental.

• Bookings are confirmed only after payment is received.

• Customers are responsible for providing accurate contact information at checkout.

48-Hour Cancellation Policy

• Customers may cancel or reschedule their booking at no charge if notice is given at least 48 hours before the scheduled start time.

• Cancellations made less than 48 hours before the scheduled booking will incur a $100 late cancellation fee.

• If the total booking amount is less than $100, Malibu Glide may retain up to the full booking amount.

No-Show Policy

• Customers who fail to arrive for their scheduled booking without prior notice will be considered a no-show.

• No-shows will be charged a $100 no-show fee, and any remaining prepaid amount may be non-refundable.

Weather and Safety Cancellations

• Malibu Glide reserves the right to cancel, delay, or reschedule any lesson, tour, or rental due to:

  • Unsafe weather conditions

  • Ocean or surf hazards

  • Equipment issues

  • Instructor safety concerns

• If Malibu Glide cancels for safety reasons, customers may:

  • Reschedule for another available date, or

  • Receive a full refund.

Late Arrivals

• Customers are asked to arrive at least 15–20 minutes early for check-in and safety briefing.

• Late arrivals may result in reduced session time without refund.

• If a customer is excessively late and cannot safely complete the session, Malibu Glide may treat the booking as a no-show.

Participant Requirements

• All riders must follow instructor safety rules at all times.

• Malibu Glide reserves the right to end a session without refund if a participant:

  • Appears intoxicated,

  • Acts recklessly,

  • Refuses safety instructions, or

  • Creates unsafe conditions.

Refund Processing

• Approved refunds will be processed to the original payment method.

• Refund timing may vary depending on the customer’s bank or card provider.

Liability and Assumption of Risk

• All participants must sign Malibu Glide’s waiver and release form before participating.

• Hydrofoiling and ocean activities involve inherent risks, including serious injury or death.

• By booking, customers acknowledge and accept these risks.

Contact for Changes or Questions

For cancellations, rescheduling, or questions, contact Malibu Glide directly using the contact information provided on the website.